Digicel has shut down the Claro network in Jamaica. Claro customers who chose to migrate to the Digicel network were able to keep their Claro number and access Digicel’s offers.

However, “due to technical incompatibility, as the Claro network operates on a different frequency, some Claro handsets will work on the Digicel network while others will not,” Digicel said in a mid-January media release. “Digicel’s dealer stores will be able to determine which handsets are compatible and which are not,” the company added. That network switch offer was initially available until 29 February, but has been extended until 9 March.

According to Digicel, the majority of the Claro customer base has migrated to its network.